Frequently Asked Questions

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login or go through the ordering process and enter details at the end. After the order is ready, you will receive an order summary and an invoice to your email. Order summary will also be stored in your account.

What payment methods can I use?

You can use all the major credit cards, such as MasterCard, Visa, American Express, Diners Club, Western Union etc.

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact us via contact form or email.

Do I have to order online?

You can also send your order via contact form or email. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime.

Can I return a product?

If you want to return a product, please contact us via contact form or email.

Why should I buy online?

By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. You will have easy access to all of your previous orders any time you want. You can re-order anytime based on your previous orders by only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

What information should I input when ordering?

Our online ordering system will ask for all the important information you should submit.

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact us via contact form or email.

Do you have the product in stock?

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

How to contact customer service?

If you have questions regarding our online store (ordering, account questions, technical questions,etc.), please contact us via contact form or email.

How do I login?

You can get redirected to the “Account” page by clicking on the login icon in the top right corner of a navigation bar.

How can I retrieve my password?

You can retrieve your password by going to the “Account” page and clicking “Lost your password?” link. Instruction on password retrieval will be sent to your email.

How do I create an account?

Go to the “Account” page and start the process of account creation under the “Register” section, fill in all the needed information and click the “Register” button.

How do I change my personal details?

You can easily change all your information on the “Account” page. Under each tab, you will be able to edit corresponding information.

Can I track my order?

We will send you the tracking code of the shipment when the parcel has been sent. You will be redirected to the shipment tracing page by entering tracking code on the “Order Tracking” page.

How can I change the delivery address?

Sign in to your account and go to “Account”. Under the “Addresses” tab you can change both billing and shipšping address.

Shipping time?

Shipping time will be confirmed on the order confirmation document.

What are the delivery charges?

Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.